Returning an Item:
In the unlikely event that you are not satisfied with your purchase(s), you can
return them within 7days of dispatch. In their original unworn condition with all
labels attached. When trying on items, please ensure that they are not in contact
with anything that may mark or add a scent to them such as drinks, perfume and cigarettes.
We will not refund any items where there is evidence that these instructions have
not been followed. Please note, if you return an item outside of the 7 days, we
cannot refund you for the returned item Nor are we able to send it back to you.
Please allow 10 working days from our receipt of your return for us to process a
refund. This time frame is dictated by your bank or card issuer and is outside of
our control. Your refund will be credited to the same card with which you made your
original purchase. Delivery charges are non refundable so you will be refunded the
full value of the items returned less the delivery charge. If a discount was applied
to your original order, the amount refunded will be adjusted accordingly. The cost
and care of returning the item is your responsibility, therefore we suggest that
you send the parcel by recorded delivery and keep a copy of the recorded delivery.
Pastiche Couture is not responsible for items lost by the delivery services whilst
in the returns process. Please also note that we are unable to cancel orders once
they have been placed so please make sure all your details are correct before completing
How to return an item:
The only way to return an item is by post so follow the instructions below. Please
note we do not accept return items bought from anywhere other than pastichecouture.co.uk:
Pastiche Couture (returns dept)
34 Halle Square
The Arndale Centre
- Enclose your invoice (or a copy) with your goods in a securely wrapped parcel.
- Post the item, making sure that you keep your recorded delivery and/or proof of
postage in a safe place until you receive your refund.
- Please note that we do
not offer pre-paid postal returns.
- Returns sent without an invoice can take
us longer to process. Please ensure you include this with your returned items.
If the item you received is faulty, please return the item to the above address,
following the procedure as outlined above. Please ensure that you mark the return
reason as Faulty on your invoice and, give us a brief description of the fault.
In this unlikely event that you have received your order and an item is missing,
please contact us, quoting your order number and the missing item and they will
Returns outside of our returns Policy
Should we recieve your return outside of the Returns Policy your item will not be
accepted by our returns department and you will be notified by email.Your goods
will be kept at Head Office for 4 weeks in order to allow you to arrange for them
to be resent to you. You can do this by clicking here to pay for the return postage.
All items will be sent by Royal Mail Special Delivery
Unfortunately, we cannot accept return items purchased from stores. You will need
to return these to the store from which they were purchased. Please note that we
cannot accept responsibility for any items returned to us that were not purchased
from this website.
We do offer exchanges on goods which do not fit It will take up to 14 working days
for you to receive your exchange. We can only offer a replacement of the same product.
Once the exchange has been processed the parcel will be delivered by Royal Mail
recorded 1st class post. If we are unable to exchange the item (as the required
size is not available) we will send you an email explaining why and arrange a refund
to your account.